How Flowingly helped IT&C to achieve ISO9001 certification and conquer complex workflow challenges

The Challenge

IT&C’s operations spanned four distinct sectors, each with their own requirements – but the team didn’t have a consistent way of working across any of them.

Procurement and project management were largely manual, which slowed down delivery. There was no standardised approach to how projects were handled, so the team was effectively starting from scratch each time. Quality was hard to control when every project looked different.

“The ability to visually map out our processes was a game-changer. It allowed us to identify bottlenecks, streamline workflows, and ensure efficiency – irrespective of the sector we were working in.”
— Neil Modi, Business Development Manager

Communication was another pain point. With distributed teams and no centralised platform, it was easy for things to fall through the cracks – leading to miscommunications and project delays. In the Government sector specifically, compliance and documentation requirements added another layer of complexity that manual processes couldn’t reliably handle.

And as IT&C looked to grow through acquisitions, the lack of standardised processes meant there was no repeatable way to bring new businesses into the fold.

The Solution

Flowingly gave IT&C a visual, drag-and-drop way to map and manage their processes – something the team could actually see, follow, and adapt without needing deep technical skills.

The platform’s interface meant staff across different skill levels could pick it up quickly. In a business serving four sectors with distributed teams, that mattered – they couldn’t afford months of training or a tool that only the BA understood.

“Flowingly’s local support and being NZ-based were invaluable. Having a nearby team that understands the local business environment is a great asset, particularly in complex tech implementations.”
— Neil Modi, Business Development Manager

The team used Flowingly to standardise how work was done across sectors – documenting workflows, building consistency into project delivery, and creating a shared way of operating that hadn’t existed before. They also implemented a risk assessment framework within the platform to identify vulnerabilities and put mitigation strategies in place.

The initial documentation phase was intensive, but it paid off quickly.

“It was time-consuming, but having Flowingly to create key flows that our team could follow ultimately led to a 75% reduction in errors and operational mishaps.”
— Neil Modi, Business Development Manager

Results

The impact showed up across the business.

Procurement process times for Education clients dropped by 30% – meaning faster delivery and happier clients. Internally, the standardisation meant the team wasn’t reinventing the wheel on every project, freeing up time and improving consistency.

The big milestone was ISO9001 certification. Flowingly gave IT&C the documentation, standardised workflows, and compliance visibility they needed to get there – and having that certification opened doors, particularly in Government and Education where it’s often a prerequisite.

“The results have been remarkable. Our processes are more streamlined, project management is more efficient, and client satisfaction has increased.”
— Neil Modi, Business Development Manager

Perhaps most importantly for IT&C’s long-term trajectory, Flowingly became the operational backbone for their acquisition strategy. When new businesses come in, there’s now a clear, documented way of working to onboard them into – rather than hoping things get figured out along the way.

“Our growth strategy relies on acquiring businesses in the sectors we serve, and Flowingly has been instrumental in ensuring a smooth transition of processes while rapidly expanding our service offerings.”
— Neil Modi, Business Development Manager